webcase

Sample case:

We received a case in our Tier 1 Support Queue that only states the following information:

Subject: Connecting my Facebook to BigCommerce
Description: I'm having trouble connecting my Facebook Business Page in order to set up a catalog. The only error message I see is that there was an error saving my channel settings (in Channel Manager). Please help!
Hi there! 
My name is Camille with BigCommerce Technical Support. I'm sorry about the errors connecting to Facebook! I'd be happy to take a look and help get this resolved.
Just to rule in/out whether your browser is causing the issue, can you try clearing your cache, cookies and restarting the browser? Then, re-login to the control panel and try connecting to Facebook again. Just in case you need a refresh on how to clear the cache and cookies, here are a couple links that will walk you through the steps depending on which browser you're using:

If the error stops after clearing the cache, then awesome that resolved the issue! If you still get the same error, please tell me the steps you are taking to get to this error, and specifically which step in the Facebook setup process this is occurring on (i.e. on the first step "Choose Page" or the third step "Shipping"). If you could send a screenshot of the error message too that would be awesome. If I'm able to replicate the error, I'll send this case up to my Senior Support so they can take a deeper look and help get this resolved.

Thanks for working with me through this, I look forward to hearing back from you!